01
Company without its own IT
Technical issues land on the desk of the owner, office manager, or "that person who knows a bit more".
- No one formally owns IT
- New employees wait for access
- No backup or security policy
External IT department for small and medium businesses
Your external IT department
Helpdesk, accounts, backup, security and infrastructure — remote, in one predictable plan.
We respond within one business day.
AMHG
Helpdesk
Access
Backup
Security
Microsoft 365
VPN
100% remoteFor 5–100 employeesSLA guaranteedGDPR compliant
Who we work with
We typically work with companies that have reached the point where "somehow it works" is no longer enough
Not every company needs its own IT department. But many reach a stage where the lack of a dedicated IT function starts costing time, money and team morale.
02
One admin is not enough
The company is growing faster than one person can handle. Backlog builds up, security and infrastructure get postponed.
- Administrator overwhelmed with daily tickets
- No backup when they're out — vacation is a risk
- Security and server issues keep coming back
03
Remote or hybrid team
You work with a distributed team and need structure around access, devices, VPN and security.
- No unified VPN or access policies
- Company devices without central management
- Multiple IT vendors, no one accountable end-to-end
Not for you, if…
We're not a fit for companies that only need a one-time fix or are looking for the cheapest ad-hoc help. We offer a continuous partnership model.
Recognize this?
When IT runs on half power, the company pays for it every day
The problem usually doesn't look like a server crash. It looks like delays, chaos, unclear responsibilities, and constantly revisiting the same issues.
- 01
Access chaos
New employees wait for access, while former employees keep theirs far too long.
- 02
Scattered data and accounts
Email, files, and accounts are spread out — nobody has the full picture.
- 03
IT requests with no address
IT issues bounce around the company instead of reaching one responsible team.
- 04
Backup only in theory
Backup exists only on paper — until you actually need to recover something.
- 05
Dependency on one person
All IT knowledge locked in one person's head. Vacation, illness or departure — and the company is left without support.
- 06
Security postponed
Security keeps getting pushed back because there are always more urgent things.
This is exactly when an external IT department stops being a "just in case" cost and becomes a way to bring structure and control.
Comparison
One administrator or an external IT department?
An in-house specialist makes sense for some companies. But if you need broader capabilities, backup coverage and a predictable model — an external IT team is often more practical.
Range of expertise
One administrator
Depends on one person and their specialization
External IT department
Operational support + infrastructure + security
Service continuity
One administrator
Vacation, illness or departure = risk of interruption
External IT department
Team and process reduce dependency on one person
Scaling
One administrator
Every new issue falls on one specialist
External IT department
Scope scales with the company's growth
Cost model
One administrator
Salary, taxes, recruitment, tools
External IT department
Fixed service model tailored to scope
Accountability
One administrator
Relies on verbal agreements, no documentation
External IT department
Process, documentation and monthly review
For some companies, the best model is co-managed: your internal admin stays, and we take over infrastructure and security.
Service scope
This isn't occasional computer help. It's a dedicated IT function for your company.
We tailor the scope to your environment, but most commonly our service covers these areas:
Helpdesk & employee support
We solve daily IT problems remotely — from email and access to software errors.
IT Security
MFA, access policies, basic protection mechanisms and risk management.
Backup & data recovery
Automatic backups with monitoring and periodic restore verification.
Microsoft 365 / Google Workspace
Administration of email, licenses, Teams, Drive, SharePoint or Meet.
Accounts & permissions
We create, modify and close accounts. We manage onboarding and offboarding processes.
Device management
Inventory, laptop and workstation configuration, help with hardware replacement.
Network, Wi-Fi & VPN
Support for your company's network layer and secure remote access.
Servers & infrastructure
Monitoring, updates and administration of servers or cloud environments.
Also
IT vendor management
Reporting & review
If something isn't in the standard scope — we'll tell you upfront. Onsite, 24/7, development and implementation projects are billed separately.
How we start
A clear IT onboarding — no chaos, no downtime
For many companies, this is their first time working with an external IT department. That's why the process should be simple, clear and predictable from the start.
01
Request & short call
You reach out, and we get back the same business day. A brief conversation about your company's scale and current environment.
Within 24h02
Remote assessment & proposal
We analyze the situation, identify priorities and prepare a scope proposal with an engagement model.
2–4 business days03
Agreement & start
We designate your main point of contact, agree on immediate priorities, and list the access we'll need.
1–2 business days04
Onboarding & documentation
Inventory, account cleanup, monitoring setup and ticketing channel. Everything remote.
5–10 business days05
Ongoing support & review
We operate as your external IT team — with ongoing support, monthly review and recommendations.
From month 1From first contact to full service typically takes 2–3 weeks. Zero downtime for your company.
To start, you only need one contact person, a general description of your environment, and access to the systems to be covered.
Packages
IT service packages matched to your company's stage
We don't push the same scope on everyone. A company without IT has different needs than a team with one admin or an organization with distributed employees.
5–15 people
Start
For companies that want to get their IT basics in order.
from €349/mo
depending on scope
- Helpdesk & employee support
- Accounts & permissions
- Microsoft 365 / Google Workspace
- Backup & data recovery
- Device inventory
- Monthly review
15–50 people
Growth
For companies that need network, VPN and security.
from €649/mo
depending on scope
- Everything from Start
- Network, Wi-Fi & VPN
- IT Security (MFA, policies)
- Servers & infrastructure
- IT vendor management
- Priority response time
50–100+ people
Business
For complex environments with higher SLA and extended monitoring.
from €1,290/mo
depending on scope
- Everything from Growth
- Extended monitoring & alerting
- Quarterly IT roadmap
- Enhanced SLA
- Regular service reviews
Own admin
Co-managed
For companies with an in-house admin who need extra expertise.
Custom quote
tailored to your team
- Infrastructure & security
- Backup & monitoring
- Second-line support
- Scope agreed case by case
The final package is determined after a short assessment, as scope depends on the number of users, environment and requirements.
Real-world cases
Typical situations where companies choose an external IT department
Every company is different, but the assessment is always the same: 30–60 minutes online, no commitments.
Expertise
Engineering depth beyond a typical helpdesk
What matters to the client is a simple outcome: one partner who can handle both daily support and more complex infrastructure challenges.
- 01
Infrastructure & servers
Linux, Windows Server administration, monitoring, updates and maintenance.
LinuxWindows ServerHyper-V24/7 MonitoringPrivate Cloud - 02
Security & backup
MFA, access policies, encrypted backups, threat monitoring and incident response.
MFAEncryptionBackup & DREU Data Centers - 03
Microsoft 365 / Google Workspace
Full administration of email, licenses, Teams, Drive and collaboration tools.
ExchangeTeamsSharePointGoogle Drive - 04
Networks & VPN
Configuration, monitoring and support for network layer and secure remote access.
VPNFirewallVLANWi-Fi - 05
Environment coordination
Vendor management, multi-system environments and IT ecosystem coordination.
Vendor managementSLARemote-firstReporting
We don't try to look like a large corporation. Our advantage is combining infrastructure expertise with a flexible, partnership-based service model.
Data and security
IT security and clean data practices — without the fearmongering
GDPR doesn't start with a document. It starts with who has access to data, whether backup works, and whether there's control over accounts and changes.
Access control
Account control, permissions and secure access handover during onboarding.
RBACSSOAccess auditOffboarding SLA
Remote work without risk
VPN, secure access and device management — without the need for constant visits.
VPNMFADevice managementZero-Trust ready
Controlled backups
Automatic backups with encryption, EU storage and verified recovery.
AES-256EU storageMonthly tests30/90-day retention
Contract, NDA & policies
Standard IT contract with NDA and data processing terms under GDPR.
NDADPAGDPRAudit
ComplianceGDPR readyEU Data CentersNDA standardISO-ready
We don't replace law firms or data protection officers. We organize your IT function so your company has a real foundation for compliance and lower operational risk.
FAQ
Common questions about the external IT department
Below are questions that most often come up during a first conversation. If something is missing — ask in the form on the right.
Yes — and it's often more beneficial than maintaining an in-house team. You get a broader range of expertise than one person can cover, a predictable budget instead of HR surprises, coverage during vacations and turnover, and leadership time back on the core business instead of IT hiring and support.
Book a call and free IT assessment
Briefly describe your situation. We'll prepare an initial assessment and suggest an engagement model.